Tell us what is happening and a person will reply by email. Every field exists because the answer is something we cannot look up ourselves — we cannot see your network, your files, your groups, or who is connected.

We will never ask for your master key. There is no situation in which support needs it, and we have no way to use it. Anybody asking you for it is not us.

Please attach a screenshot if possible — email it to support@faction.net with the same network name, and we will match it to your message.

Prefer to write instead? support@faction.net.